FAQ’s

1.- How long does it take for me to get my furniture?

It depends on the scale of your project. For some projects, we can deliver your order in three weeks. For larger projects, it takes longer. Each piece is custom made in my workshop. The turn around time varies depending on current project load.

2.- What types of woods do you use?

NePalo uses certified hard woods, and is committed to using woods sustainably harvested from forests protected by the Forest Stewardship Council. I have many samples in the shop you can view to help you decide what you want, such as:

  • Cherry

  • Maple

  • Birds-Eye

  • Maple

  • Curly Maple

  • Walnut

  • Red Oak

  • White Oak

  • Blood Wood

  • Mahogany

  • Bubinga

  • Hickory

  • Jatoba (Brazilian Cherry)

  • Lacewood

  • Padouk

  • Purpleheart

  • Spanish Cedar

  • Teak

  • Wenge

  • Zebra Wood

3.- Do You use Certified Wood (FSC-certified hardwoods)?

Yes, we use FSC- certified woods when available. Sample of FSC Certified wood that we use are: Maple, Cherry and Mahogany.

4.- Are your products Environmentally Responsible?

Yes, we use FSC- certified woods and certified panels when available. We also use environmentally responsible finishes.

5.- I want a custom piece but I am not sure what I want, can you help me?

This question goes to the heart of NePalo’s custom furniture and cabinet making. We have 20 years of making sure our clients love what we build for them. If you are unsure about what you want, and do not have a designer, we will meet with you to discuss your needs and show you styles until you find one you like. After that, we will create a drawing for you so that you can visualize the end product. We keep at it until you are sure you are getting what you both want and need. 

6.- What types of finishes do you use?

Our environmentally responsible finishes bring out the gorgeous luster of the quality woods we use in our designs. They include:

  • Hand-rubbed linseed oil and beeswax mixture

  • Hand-rubbed varnish oil

  • Hand-rubbed protective finish with a wax coat

  • Environmentally-friendly sprayed lacquer

  • Faux Finishes (such as antique)

7.- If I do not see the type of cabinets or furniture that I want in your web site, can you make it?

Yes we can. Our website showcases a fraction of NePalo’s work. We make all types and styles of custom furniture to suit your taste, including dining room tables, entertainment center and built-ins. 

8.- I have a design that I want, can you make it?

Yes, we can. We can work from pictures and drawings. NePalo has over 20 years of experience working with designers.

9.- Do you accept credit cards?

NePalo accepts credit cards (Visa, Mastercard, American Express), Venmo, PayPal and checks. Clients using credit cards are charged a 3% service fee.

10.- Do you charge for a consultation meeting?                                                

Initial consultation meetings with NePalo are free.

11.- Do you ship outside of the bay area? 

NePalo ships stand-alone furniture (such as tables, book cases) anywhere in the continental United States using our award-winning partner, Clark & Reid. Your furniture will be delivered blanket-wrapped by trained professionals.  Built-ins, such as kitchens, require me to be onsite to manage the installment.